DC-Monitoring
by High Knowledge
Identify operating conditions, assess alarms and coordinate action: our data centre monitoring connects the agreed systems and measurement points with clear notification and escalation procedures. Monitoring coverage, on-call support and response times are aligned with your operating concept.
Monitoring with clear responsibilities
We bring together the agreed information from power supply, cooling, monitoring equipment and, where applicable, IT systems. Measurement points, interfaces, thresholds and responsibilities are defined for this purpose. This helps assess deviations transparently and initiate appropriate action.
Proactive action in case of alarms and faults
Our approach is based on clearly defined, pre-established procedures that enable us to respond quickly and effectively to any alarms or faults.
This includes:
- Deployment of service technicians: On-site attendance according to the agreed service scope, response times and the specific incident.
- Provision of spare parts: Use of central and decentralized spare parts warehouses to be able to act quickly in the event of a failure.
- Involvement of specialists: In complex cases, we involve 2nd or 3rd level support instances from the manufacturers to ensure specialized solutions.
- Creating redundancies: To ensure the continuity of critical processes, we rely on prepared redundancy systems.
Monitoring key metrics
The efficiency of a data center depends on several key metrics that we continuously monitor:
- PUE (Power Usage Effectiveness): Ratio of total data centre energy use to IT energy use within defined measurement boundaries.
- CUE (Carbon Usage Effectiveness): Relates greenhouse gas emissions associated with the data centre’s energy supply to IT energy use.
- ERF (Energy Reuse Factor): Energy reused outside the data centre as a proportion of the data centre’s total energy use.
Meaningful metrics depend on measurement boundaries, data quality, the reporting period and calculation method. The collected data can support operational assessment and required reports. Applicable statutory reporting obligations and the data they require must be established separately for each operator.
Your partner for reliable data center monitoring
Our aim is an operating environment with clear visibility of system conditions, responsibilities and required actions. Within the agreed scope, we combine monitoring, alarm handling and coordination of further measures. Any 24/7 support, service hours and response targets are defined in the service agreement. Monitoring supports operations; it cannot eliminate faults or replace maintenance and emergency planning.
Contact Us
Which systems should be monitored, who receives each notification and how should faults be handled? Discuss the right monitoring and service arrangements for your data centre with us.
